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We ask that you read this website privacy policy (the “Privacy Policy”) carefully as it contains important information on who we are, how and why we collect, store, use and share Personal Data, your rights in relation to your Personal Data and on how to contact us and supervisory authorities in the event you have a complaint.
We use the following definitions in this Privacy Policy:
“GetGround”, “We” or “Us” means Terranova.Network Limited, trading as GetGround, a private limited company incorporated in England and Wales (Registered No. 11273793) and whose registered office is at 1 Lyric Square, Hammersmith, London, England, W6 0NB;
“GetGround Group” means us, our subsidiaries, our holding companies and any subsidiaries of those holding companies; and
“Personal Data” means any data which relates to a living individual who can be identified from that data or from that data and other information which is in the possession of, or is likely to come into the possession of, GetGround (or its representatives or service providers). In addition to factual information, it includes any expression of opinion about an individual and any indication of the intentions of GetGround or any other person in respect of an individual.
This Privacy Policy provides information on how GetGround and other companies in the GetGround Group collect, generate and/or process your Personal Data when you use our website (http://getground.co.uk) and use our online app, products and/or services.
We collect, use and are responsible for certain Personal Data about you. When we do so we are regulated by all applicable data protection and privacy legislation in force from time to time in the United Kingdom including the Data Protection Act 2018 (“DPA 2018”) (and regulations made thereunder), the UK GDPR (as defined in the DPA 2018) and the Privacy and Electronic Communications Regulations 2003 (SI 2003/2426) as amended and we are responsible as ‘controller’ of that Personal Data for the purposes of those laws.
Throughout our website we may link to other websites owned and operated by certain trusted third parties to make additional products or services available to you. These other third party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other third party websites, please consult their privacy policies as appropriate.
This Privacy Policy concerns the following categories of information that we collect about you when providing the following products and services:
We collect this Personal Data from you either directly, such as information about you that you provide to us or indirectly, such as your browsing activity while on our website (see ‘Cookies’ below).
The Personal Data we collect about you depends on the particular activities carried out and services and products provided through our website. Such information may include:
We use this Personal Data:
This website is not intended for use by children and we do not knowingly collect or use Personal Data relating to children.
We will take steps to ensure that the Personal Data is accessed only by employees of GetGround that have a need to do so for the purposes described in this Privacy Policy.
When we use your Personal Data we are required to have a legal basis for doing so. There are various different legal bases upon which we may rely, depending on what Personal Data we process and why.
The legal bases we rely on are:
Legitimate interests: where our use of your Personal Data is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your Personal Data which overrides our legitimate interests).
We rely on the following legitimate interests to collect and process your Personal Data, including, to:
maintain compliance with internal policies and procedures;
monitor the use of our intellectual property; and
maintain the security of our online platform.
We may share your Personal Data within the GetGround Group for the purposes described above. Some of the companies in the GetGround Group are located outside the European Economic Area — for further information including on how we safeguard your Personal Data when this occurs, see ‘Transfer of your information out of the EEA’.
We may also share your Personal Data outside the GetGround Group with third parties, including the below, for the following purposes:
This data sharing enables us to:
Some of those third party recipients may be based outside the European Economic Area — for further information including on how we safeguard your Personal Data when this occurs, see ‘Transfer of your information out of the EEA’. We will share Personal Data with law enforcement or other authorities if required by applicable law.
We may require you to provide Personal Data to contact you about and deliver our products and services, including via email and WhatsApp. We will inform you at the point of collecting information from you, whether you are required to provide the information to us and how it will be processed by us in accordance with this Privacy Policy.
We may transfer your Personal Data to third parties or companies in the GetGround Group who are located outside the European Economic Area (EEA).
Some countries do not have the same data protection laws as the United Kingdom and EEA. Whenever we transfer your Personal Data outside the EEA, we ensure a similar degree of protection is afforded to it by ensuring that at least one of the following safeguards is implemented:
If you would like further information please contact us (see ‘How to contact us’ below) and we can, if applicable, provide a copy of the standard data protection clauses we would enter into with recipients of your Personal Data on request. We will not otherwise transfer your Personal Data outside of the United Kingdom or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.
A cookie is a small text file which is placed onto your device (e.g. computer, smartphone or other electronic device) when you use our website. We use cookies on our website to collect technical information about the services that you use, and how you use them. These help us recognise you and your device and store some information about your preferences or past actions.
For further information on our use of cookies, please see our Cookie Policy.
For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.
We will only retain your Personal Data for as long as reasonably necessary to fulfil the purposes we collected it for. We may retain your Personal Data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for Personal Data, we consider the amount, nature and sensitivity of the Personal Data, the potential risk of harm from unauthorised use or disclosure of your Personal Data, the purposes for which we process your Personal Data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements which may set a minimum period for which we have to keep your Personal Data.
You have a number of important rights and, in most cases, you can exercise them free of charge. In summary, those include rights to:
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the DPA 2018.
If you would like to exercise any of those rights, please email, call or write to us (see ‘How to contact us’ below).
We have appropriate security measures in place to prevent Personal Data from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your Personal Data to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
As a condition of employment, GetGround employees are required to follow all applicable laws and regulations, including in relation to data protection law. Access to sensitive Personal Data is limited to those employees who need to access it to perform their roles. Unauthorised use or disclosure of confidential client information by a GetGround employee is prohibited and may result in disciplinary measures.
When you contact a GetGround employee about your file, you may be asked for some Personal Data. This type of safeguard is designed to ensure that only you, or someone authorised by you, has access to your file.
We hope that we can resolve any query or concern you raise about our use of your information.
We are usually able to resolve privacy questions or concerns promptly and effectively. If you are not satisfied with the response you receive, you may escalate concerns to the applicable privacy regulator in your jurisdiction. Upon request, GetGround will provide you with the contact information for that regulator.
The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.
This website privacy policy was published on 6 August 2019 and last updated on 1 May 2024.
We may change this website privacy policy from time to time. Any changes that we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.
You, or someone acting on your behalf, have the right to opt out of receiving some or all of the marketing communications we may send you at any time and can do so by (i) selecting the opt out option in any marketing emails or WhatsApp messages you receive, or (ii) emailing us at gethelp@getground.co.uk.
Please contact us by post or email if you have any questions about this Privacy Policy or the information we hold about you. Our contact details are shown below:
Terranova.Network Limited
1 Lyric Square
Hammersmith
London
United Kingdom W6 0NB
notices@getground.co.uk
This is for your information only – you shouldn't view this as legal advice, tax advice, investment advice, or any advice at all. While we've tried to make sure this information is accurate and up to date, things can change, so it shouldn't be viewed as totally comprehensive or relied upon. Before making any investment decision make sure you understand the nature of the decision and the extent of your exposure to risk. GetGround always recommends you seek out independent advice if needed. GetGround Commercial Finance Limited (Registered No. 15065516, 1 Lyric Square, London, England, W6 0NB) is an Appointed Representative of The Fiducia Network Ltd, which is authorised and regulated by the Financial Conduct Authority (FCA) FRN 917537. GetGround Commercial Finance Limited is a credit broker and not a lender. We conduct both regulated and unregulated business and therefore not all products provided through us are regulated by the FCA. Your mortgage is secured on your investment, which you could lose if you do not keep up your mortgage repayments. Capital at risk. We source finance from the whole of the lending market, who may pay us commissions. These commissions may vary depending on the lender, product, or other permissible factors. Terms & Conditions apply. Member of the NACFB and adhere to their Code of Practice. Terranova.Network Limited (Firm Reference Number: 902747) is a registered EMD agent of Modulr FS Limited, a company registered in England and Wales with company number 09897919, which is authorised and regulated by the Financial Conduct Authority as an Electronic Money Institution (Firm Reference Number: 900573) for the issuance of electronic money and payment services. Your account and related payment services are provided by Modulr FS Limited. Whilst Electronic Money products are not covered by the Financial Services Compensation Scheme (FSCS) your funds will be held in one or more segregated accounts and safeguarded in line with the Electronic Money Regulations 2011 – for more information please see UK Safeguarding Explanation and Modulr Account Terms and Conditions and Introduced Terms of Business. Investment Pots are provided by GetGround Limited, an appointed representative of RiskSave Technologies Ltd, which is authorised and regulated by the FCA (FRN 775330). GetGround Limited can be found in the FCA’s Financial Services Register under FRN 1005044. For more information see our Key Features and Risks document here. Your capital is at risk. This website is owned and operated by Terranova.Network Limited (11273793), 1 Lyric Square, London, England, W6 0NB (t/a GetGround). Your use of this website is subject to the Website Terms and Conditions, Privacy Policy and Cookies Policy. Some products available via Terranova.Network Limited are execution-only mortgages, this means you are selecting a mortgage that is right for you and not receiving any advice or recommendation.