What should I do if I suspect unauthorised access to my account?

What Should I do?

If you believe someone has accessed your account:

1. Change your password immediately.

2. Check your recent activity for unfamiliar logins or changes.

3. Contact our support team immediately at gethelp@getground.co.uk to help reset your 2FA.

How can I avoid phishing and scams pretending to be GetGround?

Look out for these warning signs:

• Urgent emails asking you to confirm your login or payment details

• Messages claiming you’ve won something

• Email addresses that don’t end in “@getground.co.uk”