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  3. I'm having trouble with my account

I've forgotten my password

If you've forgotten your password, select "Reset Password" and follow the step-by-step instructions on the screen.


You will also need 2-Factor Authentication to get into your GetGround account. Depending on which verification method you selected (either SMS or through the Google Authenticator app), you will need to retrieve a 6-digit verification code in order to sign into your account. This is to ensure that we can keep your account safe. 


If you have any further issues, you can email us at gethelp@getground.co.uk or call us at +44 (0)20 45863176. You can also schedule a time for us to call you.