GetGround Website Cookies Policy

We ask that you read this cookie policy carefully as it contains important information on who we are and our use of cookies or similar technologies on our website. This policy should be read together with our Privacy Policy which sets out how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities in the event you have a complaint.

Who we are

This website is operated by Terranova.Network Limited trading as GetGround. We are a real estate investment platform provider and for more information see https://getground.co.uk/.

Our website

This cookie policy only relates to your use of our website, getground.co.uk.

Cookies

A cookie is a small text file which is placed onto your device (eg computer, smartphone or other electronic device) when you use our website. We use cookies and other similar tracking technologies on our website. These help us recognise you and your device and store some information about your preferences or past actions.

For example, we may monitor how many times you visit the website, which pages you go to, traffic data, location data and the originating domain name of a user's internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.

For further information on our use of cookies, including a detailed list of your information which we and others may collect through cookies, please see below.

Our use of cookies

We use cookies and other similar tracking technologies on this website to:

  • recognise you whenever you visit this website (this speeds up your access to the website as you do not have to log in each time);
  • obtain information about your preferences and use of our website;
  • carry out research and statistical analysis to help improve our content and to help us better understand our users’ requirements; and
  • target our marketing and advertising campaigns more effectively by providing interest-based advertisements that are personalised to your interests; and
  • make your online experience more efficient and enjoyable.

For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.

Types of cookies

The cookies we place on your device fall into the following categories:

  • Session cookies: these allow our website to link your actions during a particular browser session. These expire each time you close your browser and do not remain on your device afterwards
  • Strictly necessary cookies: these cookies are essential for you to be able to navigate our website and use its features. Without these cookies, the services you have asked for could not be provided
  • Performance cookies: these cookies collect information about how you use our website, e.g. which pages you go to most often. These cookies do not collect personally identifiable information about you. All information collected by these cookies is aggregated and anonymous, and is only used to improve how our website works

The cookies we use

The table below provides more information about the cookies we use and why:

The cookies we use

What they do

Google Analytics

This is a web analytics service provided by Google Inc which uses cookies to show us how visitors found and explored our site, and how we can enhance their experience. It provides us with information about the behaviour of our visitors (e.g. how long they stayed on the site, the average number of pages viewed) and also tells us how many visitors we have had.

GetGround JWT authentication

This is the login token received by the browser when a user logs in. It enables the browser to communicate with the backend server.

Timestamp cookie

This cookie records the time from a user being authenticated in order to determine whether the GetGround JWT authentication cookie should be reset.

Google Adsense

This is an advertising analytics service provided by Google, which uses cookies to show us any impressions, clicks or other activity resulting from paid ads. AdSense sends a cookie to the browser when a user visits a page that shows Google ads. Pages with Google ads include ad tags that instruct browsers to request ad content from our servers. When the server delivers the ad content, it also sends a cookie. If the browser accepts the cookie, it is stored on the browser.

Facebook Pixel

We are using first and third-party cookies to reach more customers on Facebook and to be more accurate in measurement and reporting. We also use Facebook Pixel for advertising features such as audiences, conversions, targeting and optimisation as well as Facebook Analytics data.

Hotjar

This is a service that helps us build a better website. Hotjar allows us to see where people are clicking on a page, which helps us understand how users behave, so we can build better products.

Snowplow

First-party cookie used to collect anonymised user-level statistical data for internal analysis, such as the number of visits, average time spent on the website and what pages have been loaded

Consent to use cookies

We will ask for your permission (consent) to place cookies or other similar technologies on your device, except where these are essential for us to provide you with a service that you have requested (e.g. to enable you to put items in your shopping basket and use our check-out process).

There is a notice on our home page which describes how we use cookies and requests your consent to place cookies on your device.

How to turn off cookies

If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this website. For further information about cookies and how to disable them please go to the Information Commissioner’s webpage on cookies: https://ico.org.uk/for-the-public/online/cookies/.

How to contact us

Please contact us if you have any questions about this cookie policy or the information we hold about you.

If you wish to contact us please send an email to info@getground.co.uk, write to 1 Lyric Square, Hammersmith, London, England, W6 0NB or call +44 (0) 20 8050 1912.

Do you need extra help?

If you would like this notice in another format (for example: audio, large print, braille) please contact us (see ‘How to contact us’ above).

Changes to this policy

This policy was published on 6 August 2019 and last updated on 21 February 2022.We may change this policy from time to time, the latest policy will always be available on our website.